Overview
LEAM Consulting – Our client in the Agro Allied sector is recruiting suitable candidates to fill the position below:
Job Position: Customer Service Officer
Job Location: Moniya, Ibadan – Oyo
Job Description
- Inter relating with customers,carrying out marketing activities as the case might be.
Job Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Requirements
- HND, B.Sc in Marketing, Public Administration, Mass Communication or Business Administration
- Maximum of 3-5 years Working experience
- Excellent communication skill
- Must be fluent in English and Igbo (Hausa is an added advantage)
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
Other requirements:
- Marital status: Married
- Age range: 28-40 years
- Gender: Male/Female
Application Deadline
29th February, 2024.
How to Apply
Interested and qualified candidates should send their CV to: jobs@leamjoblisting.com using the job title as the subject of the mail.