Overview

LEAM Consulting – Our client in the Agro Allied sector is recruiting suitable candidates to fill the position below:

Job Position: Customer Service Officer

Job Location: Moniya, Ibadan – Oyo

Job Description

  • Inter relating with customers,carrying out marketing activities as the case might be.

Job Responsibilities

  1. Manage large amounts of incoming phone calls
  2. Generate sales leads
  3. Identify and assess customers’ needs to achieve satisfaction
  4. Build sustainable relationships and trust with customer accounts through open and interactive communication
  5. Provide accurate, valid and complete information by using the right methods/tools
  6. Meet personal/customer service team sales targets and call handling quotas
  7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  8. Keep records of customer interactions, process customer accounts and file documents
  9. Follow communication procedures, guidelines and policies
  10. Take the extra mile to engage customers

Job Requirements

  1. HND, B.Sc in Marketing, Public Administration, Mass Communication or Business Administration
  2. Maximum of 3-5 years Working experience
  3. Excellent communication skill
  4. Must be fluent in English and Igbo (Hausa is an added advantage)
  5. Strong phone contact handling skills and active listening
  6. Customer orientation and ability to adapt/respond to different types of characters

Other requirements:

  1. Marital status: Married
  2. Age range: 28-40 years
  3. Gender: Male/Female

Application Deadline
29th February, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.

Tagged as: Customer Service, Sales