Overview

Nextpayday provides Nigerians with a non-speculative, hassle-free, transparent, and secured opportunity to grow passive income by funding loan requests from validly employed Nigerians in little bits. Nextpayday is a platform that enables validly employed Nigerians access salary advances without hassles and repay in 3-12 months equal monthly installments directly from their employers’ payroll or their salary accounts held with Nigerian banks.

Our operations are regulated under the money lenders act and Nextpayday owns lending licenses in Rivers, Cross Rivers, Akwa Ibom states, and the Federal Capital Territory of Nigeria. We also have the approval of Rivers, Cross Rivers, and Federal Government [IPPIS] which gives us access to direct deductions from workers’ payroll.

Job Position: Customer Service Officer

Job Location: Port Harcourt, Rivers

Job Description

  • We are hiring a customer service officer to manage customer queries and complaints. You will also be asked to process loans, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have strong experience working with computers and data entry.

Job Responsibilities

  1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  2. Responding promptly to customer inquiries.
  3. Communicating with customers through various channels.
  4. Acknowledging and resolving customer complaints.
  5. Knowing our products inside and out so that you can answer questions.
  6. Processing and booking loans, forms, applications, and requests.
  7. Entering of data and making postings
  8. Keeping records of customer interactions, transactions, comments, and complaints.
  9. Communicating and coordinating with colleagues as necessary.
  10. Providing feedback on the efficiency of the customer service process.
  11. Ensure customer satisfaction and provide professional customer support.

Job Requirements

  1. University Degree, or equivalent.
  2. Not less than 2 years of experience in a similar role
  3. Experience in customer care with a Financial Institution is a strong advantage.
  4. Ability to stay calm when customers are stressed or upset.
  5. Comfortable using computers.
  6. Data entry skills
  7. Customer Service Skills
  8. Documentation Skills
  9. Listening Skills
  10. Phone Skills
  11. Resolving Conflict
  12. Multitask
  13. Negotiation
  14. Positive Attitude
  15. Attention to Detail
  16. People Oriented
  17. Problem Solving
  18. Organizational Skills
  19. Adaptability
  20. Ability to Work Under Pressure
  21. Excellent computer skills

Salary
N60,000 monthly.

Application Deadline
18th January, 2023.

How to Apply
Interested and qualified candidates should send their CV in PDF to: hr@nextpayday.ng using the Job Title as the subject of the mail.

Note: Only PDF files would be considered, any other file type outside this would be disregarded.

Tagged as: Customer Service, Graduate