Customer Service Officer at Optimus Bank Ltd

Optimus Bank is a digital-driven financial service platform built with a bold ambition of offering optimum banking experiences to millions of customers globally.

Job Position: Customer Service Officer
Location: Port Harcourt, Rivers

Job Responsibilities

1. Ensure effective and timely service delivery to customers at all customer service unit.
2. Ensure efficient Turn Around Time (TAT)in line with service level agreements.
3. Ensure timely and error free processing.
4. Ensure timely execution of end-of-day procedures including reports.
5. Ensure effective utilization- of-physical assets at the Customer Service Unit
6. Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
7. Ensure Zero Fraud Tolerance and Regulatory Infraction
8. Effective Cost Management to ensure that Customer Service sub-units are efficient.
9. Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
10. Drive digital adoption in the branch.
11. Maintain and update customer files

Requirements
Education / Qualification:

1. A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience:

1. Minimum of 2 years banking experience in Customer Service.

Benefits

1. Limitless Growth.
2. Positive and Inclusive Work Environment.
3. Tailored Rewards and Recognitions.
4. Continuous learning environment.
5. Health and Wellness Benefits.

How to Apply
Interested and qualified candidates should:
Click here to apply online