Overview

Zedcrest Capital is a full service capital management firm, with core interests in fixed income securities trading, asset management and proprietary investments.

Job Position: Customer Service Officer

Job Location: Lagos

Job Description

  • Zedvance Finance Limited is looking for a Customer Service Officer to join their team.
  • The Customer Service Officer will be responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction.
  • The ideal candidate should have excellent communication and interpersonal skills, be able to work in a fast-paced environment and be customer-focused.

Job Responsibilities

  • Responding to customer inquiries via phone, email, and social media platforms.
  • Providing accurate and timely information to customers regarding their accounts, products, and services.
  • Resolving customer complaints and concerns in a timely and professional manner.
  • Maintaining a high level of customer satisfaction through effective communication and problem-solving.
  • Escalating complex issues to the appropriate department for resolution.
  • Maintaining accurate records of customer interactions and transactions.
  • Collaborating with other departments to ensure timely resolution of customer issues.
  • Staying up-to-date with product and service knowledge in order to provide accurate information to customers.
  • Assisting in the development and implementation of customer service policies and procedures.
  • Performing other duties as assigned.

Job Requirements

  • Bachelor’s Degree in any relevant field.
  • Minimum of 2 years of customer service experience.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to work in a fast-paced environment and multitask.
  • Knowledge of customer service principles and practices.
  • Familiarity with CRM systems and Microsoft Office suite.
  • Strong attention to detail and accuracy.
  • Ability to work independently and as part of a team.
  • Good time management skills and ability to prioritize tasks.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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