Overview
The Borough Lagos – Nestled in the heart of Lagos, our boutique hotel offers unparalleled luxury and service. Whether you’re in Lagos working, relocating or travelling with your family, our boutique hotel will delight you with plush amenities with upscale décor. The Borough Lagos is already the trusted choice for the world’s leading corporations, international organisations, and discerning private clients who want to relax in the stylish comfort and feel of their own home while on a long or short stay in the Lagos area.
Job Position: Customer Service Officer (Supervisor)
Location: Lagos, Nigeria
Job Description
We’re looking for an experienced and customer-focused Customer Service Officer to join our team.
This role requires someone who loves creating great customer experiences and can confidently lead a small front-of-house team.
Job Responsibilities
- Supervise and support customer service staff to ensure smooth daily operations.
- Welcome customers warmly and handle inquiries or complaints professionally.
- Coordinate with the kitchen and production teams for timely order delivery.
- Maintain cleanliness, order, and product display standards.
- Train and motivate team members to deliver excellent service.
Requirements
- Minimum 2–4 years’ experience in customer service (preferably in a bakery, café, or hospitality environment).
- Previous supervisory or team lead experience required.
- Strong communication and people skills.
- Positive attitude, attention to detail, and ability to multitask.
- Willingness to work weekends or holidays when needed.
How to Apply
Interested and qualified candidates should:
Click here to apply online
