Overview

Blooms Recrutiment, an HR Startup focused on Recruitment for SMEs, is recruiting suitable candidates to fill the position below:

Job Position: Social Media / Customer Service Personnel

Job Location: Victoria Island, Lagos

Job Responsibilities

  1. Open and maintain customer accounts by recording account information
  2. Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  3. Maintain financial accounts by processing customer adjustments
  4. Recommend potential products or services to management by collecting customer information and analyzing customer needs
  5. Prepare product or service reports by collecting and analyzing customer information
  6. Contribute to team effort by accomplishing related results as needed
  7. Manage large amounts of incoming calls
  8. Identify and assess customers’ needs to achieve satisfaction
  9. Build sustainable relationships of trust through open and interactive communication
  10. Provide accurate, valid, and complete information by using the right methods/tools
  11. Meet personal/team sales targets and call handling quotas
  12. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  13. Keep records of customer interactions, process customer accounts, and file documents
  14. Follow communication procedures, guidelines, and policies
  15. Go the extra mile to engage customers
  16. Resolve customer complaints via phone, email, mail, or social media
  17. Use telephones to reach out to customers and verify account information
  18. Greet customers warmly and ascertain problem or reason for calling
  19. Cancel or upgrade accounts
  20. Assist with placement of orders, refunds, or exchanges
  21. Advise on company information
  22. Take payment information and other pertinent information such as addresses and phone numbers
  23. Place or cancel orders.

Job Requirements

  • Candidates should possess an OND or B.Sc Degree with 1-2 years work experience.

Salary
N80,000 / Month.

Application Deadline
22nd November, 2022.

How to Apply
Interested and qualified candidates should send their Applications to: bloomsrecruitmentservies@gmail.com using the Job Title as the subject of the email.

Tagged as: Customer Service, Graduate, Social Media