Overview
Honda Manufacturing Nigeria Limited (HMN), founded in 1979, is a leading participant in Nigeria’s power products sector and a division of Honda Motor Co., Japan. HMN manufactures and distributes a wide range of motorbikes, portable generators, water pumps, and general-purpose engines from its cutting-edge production facility at KM 6 on the Ota-Idiroko Road in Ota, Ogun State.
Job Position: Customer Service Personnel (Field Technician – Motorcycle and Power Product)
Location: Lagos
Job Responsibilities
- Monitor and analyse market trends and customer feedback related to motorcycles and power products.
- Handle customer complaints and technical issues, providing timely and effective resolutions.
- Manage warranty applications and claims with accuracy and efficiency.
- Provide accurate product information and support across customer channels.
- Collaborate with internal teams (sales, service, logistics, etc.) to resolve customer concerns and enhance service quality.
- Respond to customer inquiries via phone, email, and live chat.
- Record and maintain detailed documentation of customer interactions and feedback.
- Identify recurring issues and recommend process improvements.
- Work closely with sales and product teams to improve customer satisfaction.
- Stay updated on product features, specifications, and market developments
Skills & Qualifications
- Proven experience in customer service, preferably within the motorcycle or power products sector.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong analytical ability and attention to detail.
- Ability to multitask, prioritise, and work effectively in a fast-paced team environment.
- Proficiency in using customer support software and basic office tools (e.g., MS Office, CRM systems).
Method of Application
Interested and qualified candidates should send their Resume and Cover Letter to: hrsrc@honda-eu.com using the Job Title as the subject of the mail.
