Overview
Above Lifestyle is a premium service restaurant, lounge and club located in Lekki, Ikotun and Abuja.
Job Position: Customer Service Representative
Location: Lekki, Lagos
Job Summary
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.
Job Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
How to Apply
Interested and qualified candidates should send their CV to: hr@abovelifestyle.com using the Job Title as the subject of the email.
