Overview
CWAY Group – In 1999, Mr. Onest Che founded CWAY group, a Foods and Beverages company in Nigeria and steadfastly committed these investments towards improving people’s lives. Since then, CWAY has been tending to consumers’ health needs and other high quality premium products. Two decades of rapid growth after establishment, CWAY consistently became a reckoning force as a high employer of labor and the market leader in manufacturing of drinking water and the beverages investment sector in Nigeria.
Job Position: Customer Service Representative
Job Location: Abuja (FCT)
Job Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Requirements
- Candidates should possess an NCE qualification with 0 – 1 year relevant work experience.
- Proven customer support experience or experience as a Customer Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
Application Deadline
13th February, 2023.
How to Apply
Interested and qualified candidates should send their CV to: abujacway@gmail.com using the Job Title as the subject of the email.
