Overview

Dezigntees.ng is an online clothing design and prints company that provides customers with free design templates to edit and shop from. We’re a Nigerian online platform for customized clothing and accessories, a go-to-place for individuals and brands looking to realize their creative ideas on quality fabrics.

Job Position: Customer Service Representative

Job Location: Ikeja, Lagos

Job Description

  1. Manage large amounts of incoming phone calls
  2. Generate sales leads
  3. Identify and assess customers’ needs to achieve satisfaction
  4. Build sustainable relationships and trust with customer accounts through open and interactive communication
  5. Provide accurate, valid and complete information by using the right methods/tools
  6. Meet personal/customer service team sales targets and call handling quotas
  7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  8. Keep records of customer interactions, process customer accounts and file documents
  9. Follow communication procedures, guidelines and policies
  10. Take the extra mile to engage customers

Job Requirements

  1. Candidates should possess an OND qualifications with 1 year experience.
  2. Proven customer support experience or experience as a Client Service Representative
  3. Track record of over-achieving quota
  4. Strong phone contact handling skills and active listening
  5. Familiarity with CRM systems and practices
  6. Customer orientation and ability to adapt/respond to different types of characters
  7. Excellent communication and presentation skills
  8. Ability to multi-task, prioritize, and manage time effectively

Salary
N40,000 – N50,000 monthly.

Application Deadline
30th April, 2023.

How to Apply
Interested and qualified candidates should send their CV to: aleshinloye.anu@dezigntees.ng using the Job Title as the subject of the mail.

Tagged as: Customer Service, Graduate