Overview
Dezigntees.ng is an online clothing design and prints company that provides customers with free design templates to edit and shop from. We’re a Nigerian online platform for customized clothing and accessories, a go-to-place for individuals and brands looking to realize their creative ideas on quality fabrics.
Job Position: Customer Service Representative
Job Location: Ikeja, Lagos
Job Description
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Requirements
- Candidates should possess an OND qualifications with 1 year experience.
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Salary
N40,000 – N50,000 monthly.
Application Deadline
30th April, 2023.
How to Apply
Interested and qualified candidates should send their CV to: aleshinloye.anu@dezigntees.ng using the Job Title as the subject of the mail.