Overview
GreyStone Consulting Limited – Our client is a leading confectionery is recruiting to fill the position below:
Job Position: Customer Service Representative
Location: Gbagada, Lagos
Job Summary
We are looking for a friendly, organised, and service-oriented Customer Service Representative to join our team. You will be the face of the business, responsible for managing customer interactions, ensuring smooth service experiences, and helping maintain client satisfaction.
Job Responsibilities
- Customer Interaction: Greet walk-in customers and answer phone or WhatsApp inquiries with professionalism and courtesy
- Order Management: Receive, tag, and document incoming laundry orders accurately using POS or digital systems
- Complaint Handling: Address customer complaints or concerns politely and escalate unresolved issues to management
- Communication: Inform customers about delivery/pick-up times, delays, or any issues with their garments
- Payment Handling: Process payments (cash, card, transfers), issue receipts, and maintain accurate transaction records
- Follow-up: Call or message customers when orders are ready, delayed, or need clarification
- Customer Records: Maintain updated customer records and notes for personalised service
- Clean Environment: Keep the front desk and customer waiting area clean, tidy, and welcoming
Qualifications & Skills
- 1 – 2 years of experience in a customer service, front desk, or receptionist role (service or retail experience is preferred)
- Excellent verbal and written communication skills
- Friendly, confident, and patient personality
- Basic computer literacy and familiarity with POS or order management software
- Strong attention to detail and organisational skills
- Problem-solving attitude and ability to stay calm under pressure
- Punctual, trustworthy, and presentable appearance
- Must be fluent in English; additional local language skills are a plus.
Method of Application
Interested and qualified candidates can send their CV to: consultgreystone@gmail.com using the job title as the subject of the email.