Overview

GUO Transport Company Limited – Founded in 1980, GUO Transport Company Ltd. is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest providers of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet. The company has become an icon in the transportation industry, providing safe, enjoyable and affordable travel to millions of passengers annually. While GUO Transport Co. is well known for its regularly scheduled passenger service, nationwide logistics solutions.

Job Position: Customer Service Representative
Location: Addo Road, Lagos
Employment Type: Contract

Job Responsibilities

  1. Greet and assist walk-in customers in a friendly and professional manner.
  2. Provide information about our logistics services, pricing, and delivery options.
  3. Answer customer inquiries about parcel registration, collection, and general logistics processes.
  4. Efficiently register parcels into the system, ensuring accuracy in customer details, parcel specifications, and delivery instructions.
  5. Verify customer identification and collect necessary information for the registration process.
  6. facilitate the smooth and secure collection of parcels by verifying customers’ details and providing the correct parcels.
  7. Ensure adherence to parcel release protocols and document any deviations.
  8. Address and resolve customer concerns, issues or complaints promptly and professionally.
  9. Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
  10. Handle cash transactions accurately, securely issuing receipts, and maintaining an organised cash register.
  11. Adhere to company policies and procedures related to financial transactions.
  12. Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
  13. Assist in managing station logistics, including organising parcels for dispatch and tripping.
  14. Stay informed about updates in logistics processes and share relevant information with the team.
  15. Provide exceptional service to our walk-in customers. The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.

Requirements

Interested candidates should possess a Bachelor’s Degree / HND qualification with 1 – 3 years of experience.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Customer Service

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