Overview

Lorache Consulting Limited operates as a Business Process and Strategy, Human Capital Development and Marketing Management Consultancy firm. The firm is piloted by a team of experienced professionals and exceptional management strategists who are distinguished and seasoned in their various fields of specialisation.

Job Position: Customer Service Representative
Location: Port Harcourt, Rivers

Job Description

We are hiring a customer service representative to manage customer queries and complaints.

You will also be asked to process orders, modifications, and escalate complaints across a few communication channels.

To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Responsibilities

  1. Maintaining a positive, empathetic, and professional attitude toward customers always.
  2. Responding promptly to customer inquiries.
  3. Communicating with customers through various channels.
  4. Acknowledging and resolving customer complaints.
  5. Knowing our products inside and out so that you can answer questions.
  6. Processing orders, forms, applications, and requests.
  7. Keeping records of customer interactions, transactions, comments, and complaints.
  8. Communicating and coordinating with colleagues as necessary.
  9. Providing feedback on the efficiency of the customer service process.
  10. Managing a team of junior customer service representatives.
  11. Ensure customer satisfaction and provide professional customer support.

Qualifications

  1. General Education Degree, or equivalent.
  2. 2 – 4 years of experience working with customer support.
  3. Ability to stay calm when customers are stressed or upset.
  4. Comfortable using computers.

How to Apply
Interested and qualified candidates should send their CV to: lorachevacancy@gmail.com using the job title as the subject of the email.

Tagged as: Customer Service