Overview

At MFB Solutions, We offer spectrum of services such as Consultancy, Oil and Gas, finance planning and management. We work with clients of all sizes Whether you are a start up or a more established company, we begin the process by listening closely to the specifics of your needs and learning about your culture, philosophy and goals.

Job Position: Customer Service Representative

Job Location: Ikeja, Lagos

Job Responsibilities

  1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  2. Responding promptly to customer inquiries.
  3. Communicating with customers through various channels.
  4. Acknowledging and resolving customer complaints.
  5. Knowing our products inside and out so that you can answer questions.
  6. Processing orders, forms, applications, and requests.
  7. Keeping records of customer interactions, transactions, comments, and complaints.
  8. Communicating and coordinating with colleagues as necessary.
  9. Providing feedback on the efficiency of the customer service process.
  10. Managing a team of junior customer service representatives.
  11. Ensure customer satisfaction and provide professional customer support.

Job Requirements

  1. High School Diploma, General Education Degree, or equivalent.
  2. Ability to stay calm when customers are stressed or upset.
  3. Comfortable using computers.
  4. Experience working with customer support.

Salary
N200,000 – N300,000 monthly.

Application Deadline
30th March, 2023.

How to Apply
Interested and qualified candidates should send their CV to: recruiters@mfbsolutions.com.ng using the Job Title as subject of the mail.

Tagged as: Customer Service, Graduate