Overview
Owens and Xley Consults is a recruitment firm based in Lagos that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs).
Job Position: Customer Service Representative
Job Location: Lagos
Job Description
- We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (CSR).
Job Responsibilities
- Handle customer inquiries promptly and professionally through various channels (phone, email, chat, or in person).
- Customer service and ordering fulfillment
- Assist with inventory management
- Ensure all documents are properly filed and daily reports at sent to management
- Ensuring the Bakery environment is clean at all times
- Identify customer’s needs and respond proactively to concerns
- Preserve excellent levels of internal and external customer service
- Provide accurate information about products, services, and company policies.
- Maintain detailed records of customer interactions and transactions.
- Resolve complaints efficiently, ensuring customer satisfaction.
- Collaborate with other departments to address customer needs and improve service delivery.
Job Requirements
- High School Diploma or equivalent (Bachelor’s Degree preferred).
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in using CRM software and Microsoft Office Suite.
- Prior experience in customer service or a related field is an advantage.
Application Deadline
1st February, 2025.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@owensxley.com using the Job Title as the subject of the mail.
