Overview

Sian Global Services, a management firm that is changing lives of many & empowering them to be employers of labour, is recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Oko-Oba, Lagos

Job Description

  1. We are hiring a customer service representative to manage customer queries and complaints.
  2. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  3. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Responsibilities

  1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  2. Responding promptly to customer inquiries.
  3. Communicating with customers through various channels.
  4. Acknowledging and resolving customer complaints.
  5. Knowing our products inside and out so that you can answer questions.
  6. Processing orders, forms, applications, and requests.
  7. Keeping records of customer interactions, transactions, comments, and complaints.
  8. Communicating and coordinating with colleagues as necessary.
  9. Providing feedback on the efficiency of the customer service process.
  10. Managing a team of junior customer service representatives.
  11. Ensure customer satisfaction and provide professional customer support.

Job Requirements

  • Minimum of National Diploma
  • 1 – 5 years work experience.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Remuneration
N100,000 – N150,000 Monthly.

Application Deadline
14th April, 2023.

How to Apply
Interested and qualified candidate should send their CV to the “Human Resource Department” via Email: Hr.sianglobalservicesltd@gmail.com using the Job Title as the subject of the email.

Note: Only qualified Candidate will be contacted.