Overview
Smileville Ortho-Dental Limited is the number one Dental and Orthodontic materials supplier in Nigeria. We specialize in orthodontic supplies and orthodontic laboratory services.
Job Position: Customer Service Representative
Location: Lagos
Job Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers & clients ‘ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Interested candidates should possess a B.Sc. degree with 5 – 7 years of work experience.
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively.
Salary
N250,000 – N270,000 per month.
How to Apply
Interested and qualified candidates should send their Application to: recruitment@smilevilleodl.com using the job title as the subject of the mail.
