Overview
Sooyah Bistro Limited – We are a one-stop Suya culinary restaurant. Sooyah Bistro is our way of combining an age-old tradition with today’s innovation, resulting in an amazingly unique, tasty, and creative culinary experience.
- Job Position: Customer Service Representative
- Job Location: Lagos
Job Description
- Deal with the customers via emails, over the phone, Whatsapp
- Remain customer-oriented and maintain high customer satisfaction
- Manage a large number of incoming calls
- Accept orders via phone calls and online platforms
- Listen to the customer queries patiently and solve it. If the problem doesn’t seem to be solved, then forward the problem to the superiors.
- Respond to the problems of the customer promptly
- Transfer Orders to respective Branches and monitor it till it’s fulfilled
- Take the extra mile to engage customers
- Maintain records of interactions with the customers in an orderly manner
- Coordinate with the internal department to find solutions and resolve matters
- Maintain a follow up on the customer, whose query you had solved,. Ensure they are satisfied with your answer.
- Maintaining cleanliness and order in the workplace, and complying with all safety norms while carrying out work functions.
- Assist Kitchen staff where and when necessary.
Job Requirements
- BSC or HND from a reputable institution
- Excellent spoken communication skills
- Excellent problem solving and sales skills
- Minimum of 3 years experience in Customer Service
- Experience working in the hospitality industry would be an added advantage
Salary
N65,000 – N80,000 monthly.
Closing Date
31st March, 2021.
How to Apply
Interested and qualified candidates should send their CV to: careers@sooyahbistro.com using the “Job Title” as the subject of the email.
