Overview
Terrag Inn, a reputable Hotel in Gbagada, Lagos, is recruiting suitable candidates to fill the position below:
Job Position: Customer Service Representative
Job Location: Gbagada, Lagos
Job Responsibilities
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Job Requirements
- Candidates should possess an OND / HND qualification with a minimum of 2 years work experience.
Application Deadline
30th September, 2022.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: temihills@hotmail.com using the Job Title as the subject of the email.
