Customer Service Representative Job at Soteria Eye Clinic

Soteria Eye Clinic is a contemporary state of the art Optometric and Optical Care Clinic. Centrally located in Lagos Nigeria, with operations in strategic geographical zones in the south, at Delta and Akwa-Ibom. Soteria’s, optometrists and highly knowledgeable staff are committed to providing quality eye examination, along with impeccable treatment and services. The expertise at Soteria Clinic offers top-grade eye care. Including choice designer frames, contact lenses and sunglasses.

Job Position: Customer Service Representative

Location: Chevron, Lagos

Essential Duties and Responsibilities

• Responsible for revenue growth by selling frames, lenses and accessories at the gallery in line with SEC pricing policy.
• Providing product information to customers and assisting customers to make a choice on frames and lenses in line with the Doctor’s prescription.

Duties

1. Sales of frames, lenses and accessories to customers.
2. Deep product knowledge of frames, lenses and accessories.
3. Assist patients in the selection of eyewear appropriate to their ability to pay.
4. Discuss customers’ needs, occupations and hobbies to determine the best frames to suit their lifestyle.
5. Verify prescription glasses and notify patients when eyewear is ready for pick up.
6. Inventory frames and accessories weekly and update bin cards.
7. Maintain inventory of eyewear, accessories and supplies, along with the rationale for the ordering and selling of selected eyewear products
8. Enter eyeglass, lens, contact lens and accessories orders in the sales book.
9. Provide information on the choice of frames and accessories selected by the patient to the Cash Department.
10. Contact patients regarding their materials (i.e., frames, contact lenses) which are ready for pick-up.
11. Work with patients to provide patient education and how to use their new eyewear.
12. Provide daily/ weekly & monthly reports.
13. Work with Optometrist to ensure customer prescriptions are fulfilled in the event that prescription is not available.
14. Maintain a record of debtors and make phone calls to ensure payments.
15. Assist in the establishment and/or revision of guidelines, policies and warranties regarding the frames/ lens dispensary.
16. May be required to perform other duties as assigned.

Job Qualifications & Experience

• B.Sc Degree with 2-3 years of sales experience.
• Experience with Microsoft Office applications such as Word and Excel is highly desired.
• Experience in a health /patient care environment or retail environment/ Customer Service is highly desired.

Skills Required:

1. Welcoming, friendly and helpful.
2. Good with figures.
3. Selling Skills
4. Proficient with MS Office
5. Efficient and professional
6. Excellent communication skills (written and verbal).
7. Good at administrative tasks.
8. Well organized, with the ability to multi-task.
9. A people person, with tact and sensitivity.
10. Ability to think quickly and come up with solutions to on the spot problems.
11. Smart in appearance.
12. Deep knowledge of all SEC products and services
13. Strong verbal and written communication skills.
14. Strong interpersonal, supervisory and customer service skills are required.
15. Ability to work well with others under deadline situations and respond to changes in priorities.
16. Ability to work independently, take initiative, set priorities and see projects through to completion.
17. Attention and eye for details.
18. Ability to multi-task, work under pressure and meet deadlines required.

Application Deadline
30th June 2022

How to apply
Interested and qualified candidates should send their CV and Cover Letter to: hrmadmin@soteriaeyeclinic.com using the Job Title as the subject of the mail.