Overview

G-Shoppers provides easy food shopping support to homes, career men, women and business people who are faced with the challenge of being constantly away from home and have less or no time to shop as well as cook. We execute orders to supply foodstuffs and items such as fresh meat, seafood, frozen, dry foods, vegetables, fruits, and prepped, ready-to-cook food ingredients. We are based in Port Harcourt.

Job Position: Customer Service & Sales Officer
Location: Eliozu, Port Harcourt – Rivers

Job Summary

We’re hiring a Customer Service & Sales Officer who will serve as the first point of contact for customers—mainly online. This is a full-time, on-site role.

You will be responsible for closing sales, following up on leads, updating catalogues, responding to customer inquiries, and ensuring orders are processed smoothly.

90% of our orders come through WhatsApp (from Instagram ads and returning customers), and 10% from in-store walk-ins. You must be sales-driven and result-oriented.

Job Responsibilities

  1. Close sales from WhatsApp leads (especially from Instagram ads).
  2. Follow up with new leads and returning customers until the sale is closed.
  3. Meet daily/weekly sales targets and help grow conversion rate.
  4. Update prices and upload new items on the WhatsApp catalogue.
  5. Monitor daily website orders and print them out for processing.
  6. Respond to customer complaints and resolve them promptly.
  7. Maintain accurate records of orders, chats, and complaints.
  8. Provide helpful product information and recommendations to customers.
  9. Send daily or weekly reports showing leads, conversations, orders, and conversions.
  10. Always maintain a respectful, professional tone with customers.

Requirements

  1. Candidates should possess a Bachelor’s Degree qualification with at least 2 years of work experience.
  2. Comfortable using WhatsApp Business, websites, and basic digital tools.
  3. Highly organised and proactive.
  4. Candidate must reside around Eliozu or locations not far from Eliozu.
  5. Must have completed National Youth Service Corporation (NYSC)
  6. Must be available to work full-time and physically present at the office.
  7. Strong communication and proven sales skills (especially online sales).
  8. Must be able to work Mondays to Saturdays
  9. Should be willing to work with the company long term.

Salary
N100,000 per month.

How to Apply
Interested and qualified candidates should send their CV and a brief message explaining why you’re a good fit for this role to: gshoppersrecruitment@gmail.com using the Job Title as the subject of the mail.

Note: Indicate your location in Port Harcourt in the body of the mail.

Tagged as: Customer Service