Overview

Internet Solutions Nigeria Limited (ISN) is a leading Systems Integrator & Connectivity Provider serving a diverse client base in various sectors in Nigeria and West Africa since 1997. ISN delivers the most reliable, robust, high per.0formance IT solutions and services IT infrastructure to industries, corporate, residential, off-shore and rural areas clients. ISN is an Internet Service Provider (ISP), Application Service Provider (ASP), and Web related applications and services focusing on the Design, implementation, supply and maintenance of bandwidth and managed Wide Area Network (WAN) solutions, for mission critical environments.

Job Position: Customer Service Support (Network Support)

Job Location: Nigeria

Job Description

  • The ideal candidate must be able to demonstrate willingness to learn more on  IT-based solutions and Complaints Resolution

Job Responsibilities

  1. Attending to Customers Network complaint
  2. Initiate and follow through for 1st level troubleshooting
  3. Customer Care/NOC  Protocol Administration
  4. Escalate customers complaints to appropriate department for further resolution of issues
  5. Reporting to your supervisor and line manager on continuous basis
  6. Provide information on to customers on company’s solutions

Job Requirements

  • Minimum qualification of B.Sc or HND
  • 1 – 3 years of work experience as a customer service network support engineer.
  • Prior Experience in an Internet Service Provider or ICT company
  • Other relevant professional qualification in customer service may be an added advantage.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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