Overview

At Tetra Pak, we commit to making food safe and available, everywhere, and we protect what’s good – protecting food, protecting people and protecting the planet. By doing so we touch millions of people’s lives every day. And we need people like you to make it happen.

Job Position: Customer Services Representative

Job Location: Lagos

Job Description

  1. Tetra Pak West Africa has an exciting opportunity for an experienced Customer Service Representative (Temporary) who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities.
  2. This is a temporary – 6months position (for maternity cover).
  3. The successful candidate will be based in Lagos, Nigeria and will report to the Customer Service and Design Leader.

Job Responsibilities
What you will do:

  1. Act as the primary point of contact and provide information for the customer or market company relating to routine order placement, sales forecasting, design status, deliveries, invoicing and claims handling
  2. Contribute to the successful delivery of the Order Fulfilment Packaging Material (OFPM) balanced scorecard
  3. Represent OFPM within the Key Account teams
  4. Take responsibility for the provision of standard pre-defined reports of performance measures
  5. Oversee the completeness and quality of relevant master data inputs
  6. Manage and co-ordinate the design process for new and modified designs
  7. Maintain key records within Tetra Pak’s computer based business reporting systems
  8. Control the order fulfilment process by managing customer requirements, and making recommendations on co-printing and cost savings, while ensuring optimized customer delivery of material OTIF ( On Time In Full )
  9. Check customer requirements placed via the online portal to ensure smooth process flow
  10. Manage forecasting modelling tools and programs
  11. Facilitate sustainable volume growth.
  12. Coordinate and resolve all sales and operational issues for the supply of packaging materials & additional materials.
  13. Cooordinate delivery requirements through Shipping Supply Administration
  14. Oversee and manage customer stocks in accordance with commercial policy and/or Service Level Agreement in addition to other business objectives
  15. Coordinate packaging materials & additional materials claims with relevant personnel, and ensure effective communication of status and actions.
  16. Liaise with the Claims coordinator in the organization of the recall, return and replacement of claimed materials as appropriate
  17. Ensure compliance with all appropriate laws, policies and procedures
  18. Participate in WCM activities and projects.

Job Requirements
We believe you have:

  • Degree in Logistics, Supply Chain ,Social Science or Business administration.
  • 2 years of experience as a Customer Service Representative
  • The ability to quickly gain a full understanding of customer operational needs
  • Strong business communication skills at all levels and disciplines; both written and oral
  • A high degree of accuracy in collating, checking and analysing data and information
  • Proficiency in MS office skills, with a working knowledge of relevant business systems (e.g. SAP,SALES FORCE) is a plus.
  • The ability to maintain an eye for detail in a pressurized working environment whilst maintaining consistency and courtesy
  • The ability to multitask while demonstrating time management/ prioritization skills
  • The ability to understand and work within defined processes
  • The ability to effectively negotiate solutions to sales and operational planning issues
  • The ability to work in a matrix organization aligned to account teams and specialist functions
  • A  flexible working attitude
  • The ability to work effectively in a team environment.

We Offer You

  1. A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  2. A culture that pioneers a spirit of innovation where our industry experts drive visible results
  3. An equal opportunity employment experience that values diversity and inclusion
  4. Market competitive compensation and benefits with flexible working arrangements.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Customer Service

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