In the fast-growing economies of the world, there’s a new generation of ambitious, upwardly-mobile millennials eager to gain financial independence. Exinity’s mission is to help them achieve it, offering them risk-driven trading and investment solutions designed specifically to meet their needs: we’re using the latest technology and platforms, offering a new level of education and support, and delivering this service within a unique and contemporary user experience. Exinity aims to help a new generation become confident, empowered investors – and by doing so giving them the freedom to succeed.

  • Job Position: Customer Solutions Representative
  • Job Location: Lagos

Job Description

  • Customer Solutions Representative- The Customer Solutions Representative will be responsible for all clients ensuring on-going support and value throughout the client journey cycle (registration, deposit, trading, withdrawals, client training etc.) using soft selling skills.

Job Responsibilities:

  • Improving customer service quality/experience, productivity and profitability
  • Ensure to hit personal KPIs (chat/call/email numbers, net deposits, activations, CSAT etc.)
  • Identifying and developing high net worth clients and ensuring a smooth transition to the Relationship Management team
  • Answering e-mails, assisting with client registrations, deposits, trading, withdrawals, client training
  • Liaising with all departments to resolve issues
  • Providing all relevant information to clients regarding documents and materials for becoming a client

Job Requirements

  • Language skills: Fluent English speakers Excellent spoken and written communication skills required Ability to work efficiently under pressure Excellent computer skills (Microsoft Excel and Word) Knowledge of Meta Trader platforms will be considered an advantage Previous experience in a similar position will be considered an advantage

Medical Insurance

How to Apply

Interested and qualified candidates should:
Click here to apply online

Tagged as: Administrative, Customer Service, Information Technology, Technical