Overview

Dukka Limited is an incredible team of problem solvers who are passionate about building practical tools and products to help small businesses grow. When we design and build products, we design with empathy. We care a lot about our users and we strongly believe the technology for businesses should not be too expensive to access, nor too hard to use. We are building the bedrock for commerce in Africa. Small businesses today are the corporations and big businesses of tomorrow. That is why at Dukka, we are building an inclusive world where a small business can function and run efficiently as a big business. Our business tools ensure that no one gets left behind in this digital age.

Job Position: Customer Success Analyst

Job Location: Victoria Island, Lagos

Job Description

  • Our ideal candidate should be passionate about helping merchants & customers.
  • Must be patient, empathetic, with great communication skills.
  • At Dukka, Customer feedback is priceless and you can gather that for us.

Job Responsibilities

  1. Respond promptly to customer inquiries
  2. Achieve assigned call target on a daily basis
  3. Must be willing to go above and beyond for customers
  4. Manage large scale of outbound and inbound calls
  5. Good Knowledge of the Dukka App inside out, to satisfy merchant’s questions & queries.
  6. Maintain a positive, empathetic, and professional attitude toward customers at all times.
  7. Handle customer complaints, provide reliable and/or alternative solutions and follow up to ensure resolution.
  8. Ensure customer satisfaction and provide professional customer support.
  9. Identify and assess customers’ needs to achieve satisfaction
  10. Keeping records of customer interactions, transactions, comments, and complaints
  11. Keep records of customer interactions, process customer accounts and file documents
  12. Follow communication procedures, guidelines and policies
  13. Take the extra mile to engage customers.

Job Requirements

  • Ordinary National Diploma (OND), a Higher qualification or its equivalent.
  • 1 – 2 years work experience.
  • Experience working as a Customer Support / Representative.
  • Knowledge of a local language is an advantage
  • Excellent verbal and written communication skills
  • Ability to handle irate customers
  • Good use of Microsoft Office.
  • Ability to multiple tasks and meet tight deadlines
  • Self-motivated and can work independently
  • Empathetic.

Application Deadline
7th November, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Business Development, Customer Service