Overview

O-ONE Conceptz is a Technology company that runs Communication Platform as a Service (CPAAS) company, enabling businesses, companies, schools, churches, and individuals to communicate with their target audience in real-time.

Job Position: Customer Success Associate

Job Location: Ogba, Lagos

Job Description

  1. Call and Receive calls from Customers
  2. Follow up with Customers.
  3. Respond to and send e-mails
  4. Respond to Live Chat inquiries
  5. Update CRM Records
  6. Answer simple queries swiftly and politely
  7. Escalate issues when and where necessary
  8. Maintain stipulated Call center KPI.

Job Requirements

  • B.Sc / B.Eng in Engineering, IT, Arts or Sciences
  • Below 30 years of Age.

Skills Required:

  • Must be internet and social media savvy
  • Must be proficient in the use of computer especially Google Docs and MS Office packages
  • Must be very proficient in the use of spoken and written English language.

Application Deadline
10th February, 2023.

How to Apply
Interested and qualified candidates should send their Cover Letter and CV to: ask@o-oneconceptz.com using the Job Title as the subject of the mail.

Tagged as: Customer Service, Graduate