Zojatech Limited provide a wide range of software applications for businesses and individuals, such as Zojapay (A payment platform/solution for businesses and individuals), A Budget management system software (Revvex), Performance Management System (Mance), and a host of others. At Zojatech, we offer our software on a pay-as-you-go or monthly subscription basis, allowing our customers to access the software and its features without having to make a large upfront investment.

Job Position: Customer Success Officer

Job Location: Gbagada, Lagos

Job Position

  1. He/she will be responsible for ensuring that team members provide excellent customer service to Users and agents, resolving any issues in a timely and professional manner.
  2. The ideal candidate should have strong leadership skills, a customer-focused mindset, and experience working in a fast-paced environment.

Job Responsibilities

  1. Identify and assess customers’ needs to achieve satisfaction.
  2. Build sustainable relationships and trust with customer accounts through open and interactive communication.
  3. Provide accurate, valid and complete information by using the right methods/tools.
  4. Meet personal/customer service team sales targets and call handling quotas
  5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  6. Keep records of customer interactions, process customer accounts and file documents
  7. Follow communication procedures, guidelines, and policies.
  8. Take the extra mile to engage customers.

Job Requirements

  • Candidates should possess a Bachelor’s Degree qualification with 3 – 4 years work experience.

Application Deadline
19th December, 2023.

How to Apply
Interested and qualified candidates should send their CV to: career@zojatech.com using the Job Title as the subject of the mail.