Overview
Solid Rent is a team of educated home carers/ Cleaners with good understanding of clients needs, who provide well being and support to clients. Solid Rent is on a mission to improve the home-living experience and well-being of tenants in Nigeria. We believe hardworking youths can be more productive in their respective field of work if their well-being and basic necessities do notdemand more than 5% of their daily personal time.
Job Position: Customer Success Specialist
Job Location: Abuja (FCT) – Hybrid
Job Description
- We’re seeking a customer-centric and dedicated Customer Success Specialist to join our team.
- As a key member of our customer success team, you’ll provide exceptional service, ensuring customer satisfaction and loyalty.
Job Responsibilities
- Deliver timely and professional responses to customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently, maintaining high satisfaction levels.
- Schedule Visits of clients.
- Collaborate with team members to enhance customer experience and processes.
- Manage multiple tasks with attention to detail and quality service
- Assign home carers to client.
- Follow up on home carers and ensure they sign in and sign out of their applications.
Job Requirements
- 2-6 years of customer service experience or similar field, preferably in the hospitality industry.
- Excellent communication, problem-solving, and time management skills.
- Ability to thrive under pressure in a fast-paced environment.
- Proficiency in customer s
What We Offer
- 150,000 Monthly.
- Dynamic and supportive work environment.
- Opportunities for growth, training, and career advancement.
Application Deadline
10th January, 2025.
How to Apply
Interested and qualified candidates should send their CV and cover letter to: hrs@solidrent.ng using “Customer Success Specialist – Abuja” as the subject of the mail.
