Overview
Kiva Technologies is an innovative fintech service software company that offers cutting-edge solutions designed to streamline financial processes, improve operational efficiency, and drive growth for businesses. We specialize in providing digital payment, transaction processing, and financial management services to a global client base. Our team is dedicated to fostering a collaborative environment that encourages continuous learning and development.
Job Position: Customer Support Officer
Job Location: Lagos
Job Description
- Act as a primary point of contact for customers, responding promptly to inquiries via email, phone and social media channels.
- identify and escalate recurring issues or customer pain points, working with internal teams to implement long-term solutions.
- Collect customer feedback regarding platform usability, service quality, and suggestions for improvement.
- Build positive relationships with customers, fostering loyalty and ensuring they feel heard and valued.
Job Requirement
- Candidates should possess a Bachelor’s Degree qualification with 1 – 2 years work experience.
Application Deadline
20th December, 2024.
How to Apply
Interested and qualified candidates should send their Resume to: herrietha.okeakpu@helproute.so using “CUSTOMER SUPPORT NYSC” as the subject of the mail.
