Overview

At Drawbridge we offer a proactive response to the constantly evolving human resource market. Because your organisation is unique, we take the time to learn your business, listen to your needs and then offer a strategic approach that is tailor made to suit your needs. Our philosophy maintains that if you get your staffing right, effectively manage your human resource and make your people a priority, your organisation will effortlessly reach its goals and objectives!. Your people are your most important resource and at DRAWBRIDGE, we believe that an organisation is only as good as its people.

We recognise that organisations have different needs, hence we strategically customize our services to meet your individual needs. We do not believe in a one-size fits all approach. We work with you to identify human resources solutions that provide you with a competitive advantage when it comes to attracting and retaining your key resource – your people! We recognises the link between an organisation’s performance and the people within the organisation. We understand and believe that people-related issues need to be at the heart of the leadership agenda. Drawbridge works at ensuring you harness your employee’s potential for business success, through the development of proper human resource processes and procedures.

Job Position: Customer Support Specialist

Job Location: Ikeja, Lagos

Job Responsibilities

  1. Respond to customer queries in a timely and accurate way, via phone, email or chat
  2. Identify customer needs and help customers use specific features
  3. Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  4. Update our internal databases with information about technical issues and useful discussions with customers
  5. Monitor customer complaints on social media and reach out to provide assistance
  6. Share feature requests and effective workarounds with team members
  7. Inform customers about new features and functionalities
  8. Follow up with customers to ensure their technical issues are resolved
  9. Gather customer feedback and share with our Product, Sales and Marketing teams
  10. Assist in training junior Customer Support Representatives

Job Requirements

  1. B.Sc Degree in Information Technology or relevant diploma
  2. Experience as a Customer Support Specialist or similar CS role
  3. Familiarity with our industry is a plus
  4. Experience using help desk software and remote support tools
  5. Understanding of how CRM systems work
  6. Excellent communication and problem-solving skills
  7. Multi-tasking abilities
  8. Patience when handling tough cases.

Salary
N70,000 – N150,000 / Month.

Application Deadline
20th March, 2023.

How to Apply
Interested and qualified candidates should send their Applications to: Info@drawbridge.com.ng using the Job Title as the subject of the email.

Tagged as: Customer Service, Graduate