Overview
The Workplace Centre Limited: We are a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.
- Job Position: Customer Support Staff
- Job Location: Lekki, Lagos
Job Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Job Requirements
- HND / B.Sc or any other related degree
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Closing Date
30th April, 2021.
How to Apply
Interested and qualified candidates should send their CV to: careers@workplacecentre.com using the Job Title as the subject of the mail.
Note: Candidates must reside within Lekki and Its environ.
