Overview
Deliveryease Logistics is a dynamic and forward-looking logistics and courier services provider based in Nigeria. We specialize in efficient, reliable delivery solutions tailored for both individuals and businesses. Whether it’s last-mile courier, parcel delivery, or logistics coordination, Deliveryease Logistics aims to deliver speed, transparency, and exceptional customer satisfaction.
Job Title: Customer Service Representative
Job Location: Lagos
Job Type: Full-time (On-site)
Job Details
The Customer Service Representative (CSR) plays a key role in ensuring smooth communication between customers, dispatch riders/drivers, and the operations team. The CSR is responsible for handling customer inquiries, tracking shipments, resolving delivery issues, and ensuring customer satisfaction throughout the delivery process.
Key Responsibilities
• Receive and respond to customer calls, chats, and emails regarding deliveries.
• Process pickup and delivery requests and assign to dispatch riders/drivers.
• Track orders in real-time and provide customers with timely updates.
• Handle complaints related to delays, missing items, or failed deliveries.
• Confirm delivery status and ensure proof of delivery is recorded.
• Maintain accurate records of customer details, shipment logs, and tracking information.
• Communicate with operations team to ensure smooth delivery flow.
• Follow up with riders/drivers to ensure parcels are delivered promptly.
• Resolve customer concerns professionally and escalate complex issues when needed.
• Prepare daily reports on deliveries, complaints, and customer interactions.
• Promote company services and maintain positive customer relationships.
Skills & Qualifications
• Excellent communication and phone handling skills.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and conflict resolution skills.
• Good knowledge of Lagos/Nigeria road network (optional but valuable).
• Proficiency in computer tools (Excel, CRM, dispatch apps, WhatsApp Business, etc.).
• Customer-friendly, patient, and well-organized.
• Ability to work with riders/drivers and coordinate logistics operations.
• Prior experience in logistics/dispatch is a plus but not mandatory.
Performance Metrics
• Delivery turnaround time
• Customer satisfaction rating
• Number of resolved tickets/cases
• Communication speed and accuracy
• Reduction in failed deliveries or complaints
Work Conditions
• On-site/office-based (with dispatch monitoring screens where available)
• May involve weekend or shift duty depending on business volume
• Fast-paced environment requiring responsiveness.
Closing Date: March 16, 2026
How to Apply
Interested and qualified applicants should send their CVs to deliveryeaselogistic@gmail.com
About Deliveryease Logistics
Deliveryease Logistics is a dynamic and forward-looking logistics and courier services provider based in Nigeria. We specialise in efficient, reliable delivery solutions tailored for both individuals and businesses. Whether it’s last-mile courier, parcel delivery, or logistics coordination, Deliveryease Logistics aims to deliver speed, transparency, and exceptional customer satisfaction.
Mission & Vision
• Mission: To simplify logistics for our clients by providing dependable, fast, and affordable delivery services — ensuring packages get where they need to be, on time and safely.
• Vision: To become a leading logistics partner across Nigeria and beyond, known for reliability, professionalism, and a customer-first approach.
Core Services
Deliveryease Logistics offers a range of services designed to meet the needs of modern businesses and customers:
• Parcel & Package Delivery: Fast, secure delivery of packages, documents, and goods across cities or states.
• Last-Mile Delivery: Door-to-door delivery that ensures convenience and timely delivery for clients.
• Courier Services: Document and small-package courier options for individuals, small businesses, and e-commerce sellers.
• Customer Support & Tracking: Real-time tracking of deliveries, responsive customer support, and transparent communication at every stage.
• Business & Corporate Logistics: Tailored logistics solutions for businesses — handling multiple shipments, bulk deliveries, and recurring distribution.
Why Choose Deliveryease Logistics
• Reliability: We prioritise timely deliveries and safe handling of items — making sure packages arrive intact and on schedule.
• Customer-First Approach: Friendly, responsive support and clear communication, ensuring customers are informed and satisfied.
• Flexibility: Services that cater to individuals, small businesses, and corporate clients with varying logistics needs.
• Efficiency: Streamlined operations designed to minimize delays and optimize delivery routes.
• Affordability: Competitive pricing that offers value without compromising service quality.
Values & Work Ethic
• Professionalism: From customer support to delivery personnel, we maintain high standards of integrity and service.
• Transparency: Clear pricing, tracking, and communication so customers know where their package stands.
• Customer Satisfaction: Every delivery is treated as a priority, with efforts to resolve issues promptly and fairly.
• Reliability & Accountability: We own our commitments — delivering on time, every time, and taking responsibility for service quality.
• Growth & Innovation: Continuously improving processes to stay adaptable and scalable as business demands evolve.
Ideal Clients / Target Market
Deliveryease Logistics is well-suited for:
• E-commerce sellers needing consistent, reliable shipping and delivery services
• Small and medium businesses requiring courier or distribution solutions
• Individuals needing secure, fast parcel or document delivery
• Companies needing bulk or corporate logistics support
• Anyone seeking dependable last-mile or interstate deliveries
