Overview

Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.

Job Position: Entry-level Tele-Collections Officer

Job Location: Lagos

Job Description

  1. Manages recovery of overdue loan
  2. Contacting customers daily /weekly and informing them of their overdue loans
  3. Following up with customers daily/weekly on previous payment redemption date
  4. Advising customers on the best payment options and negotiating suitable payment plans.
  5. Thoroughly understands assigned portfolio and product
  6. Responding to customer queries and escalating accordingly
  7. Maintaining accurate, up-to-date customer account information
  8. Reporting accurate customer feedback daily/weekly.

Job Requirements

  • Interested candidates should possess a Bachelor’s Degree in relevant fields with 0 – 2 years work experience.

Salary
N50,000 – N70,000 monthly.

Application Deadline
31st March, 2023.

How to Apply
Interested and qualified candidates should send their CV to: careers@mwanga.ng using the Job Title as the subject of the email.

Tagged as: Graduate, Management Trainee