Overview

WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa’s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.

Job Position: Senior Field Engineer

Job Location: Nigeria

Job Description

  • Provide field support, resolve incidents and assigned problems, install, maintain and manage network equipment.

Job Responsibilities

  1. 1st and 2nd Level 24/7 field support, escalation / on-call
  2. Proactive monitoring of equipment & facilities
  3. Network installation, testing & commissioning, bringing into service, integration
  4. Cross connects & jumping
  5. Maintain records, inventory and spares
  6. Receive equipment, bench test, storage and RMA return handling
  7. Incident and problem resolution as directed by Operations
  8. Provide Operations cover during an Emergency / Disaster Recovery event
  9. Assist other departments and lead and report on projects as requested
  10. Adhere to all company policies and procedures
  11. Mentorship & training of regional field team on technical competency

Job Requirements

  1. Bachelor’s Degree (or equivalent work experience) in a technical field
  2. Technical certifications CCNA or JNCIA (desirable) or equivalent

Experience & Skills:

  1. Requires minimum of 3 years’ technical experience in telecom industry, with at least 1 year in second level technical support or equivalent
  2. Knowledge and experience including Fibre, OTN, DWDM / ROADM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)
  3. Knowledge in supporting equipment i.e., Mikrotik, Juniper, Tejas, Ciena etc
  4. Experience working with AC and DC power as well as PSU units
  5. Ability to share knowledge and coach other team members
  6. Effective written and verbal communication skills
  7. Excellent communications and soft skills, including ability to listen to and summarise and concisely share key information with clients
  8. Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
  9. Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Attributes:

  1. Client-focused, relationship-builder
  2. Integrity, honest with high ethical standards
  3. Boundless, passionate and flexible
  4. Personal excellence, accuracy and attention to detail
  5. Collaborative, achieve results through teamwork and partnerships
  6. Strong analytical skills and able to collate and interpret data from various sources
  7. Good English language communicator with a natural aptitude for dealing with people
  8. Excellent network diagnostic and problem-solving skills

Application Deadline
14th March, 2024.

How to Apply
Interested and qualified candidates should send their updated CV, including three referees, to: applications@wiocc.net indicating the job title as the subject of the mail.