Overview

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

Job Position: Floor Manager
Location: Victoria Island, Lagos

Job Responsibilities

  1. Lead and supervise front-of-house team (hosts/hostesses, servers, bussers, baristas, bartenders, as applicable) to deliver stellar guest experiences.
  2. Manage guest flow: reservations, seating strategies, waitlist management, and table turnover to optimise service speed and guest satisfaction.
  3. Monitor service standards and quality control; ensure consistency in greeting, menu knowledge, upsell opportunities, and delivery of orders.
  4. Train, mentor, and evaluate staff; conduct pre-shift briefings, assign stations, and manage coverage during peak times.
  5. Address guest concerns promptly and professionally; escalate issues to management as needed.
  6. Enforce safety, hygiene, and cleanliness standards by health regulations and company policies.
  7. Collaborate with kitchen, bar, and management to coordinate service flow, specials, and changes to menus or events.
  8. Monitor inventory and supply needs for service areas; place orders in coordination with relevant departments.
  9. Maintain accurate cash handling, room charges, and POS operations; oversee open tabs, split checks, refunds, and end-of-shift cash-out.
  10. Prepare and review daily reports (sales, guest feedback, occupancy, and labour) and communicate relevant insights to the management team.
  11. Ensure accessibility and inclusivity in service, respecting diverse guest needs and dietary restrictions.

Required Qualifications

  1. Candidates should possess relevant qualifications.
  2. 2+ years of hospitality experience in a management or supervisory role (e.g., floor supervisor, dining room captain, service manager).
  3. Proven track record of delivering high-quality guest service and managing high-volume service periods.
  4. Strong leadership, coaching, and communication skills; ability to motivate a diverse team.
  5. Excellent organisational abilities, multitasking, and problem-solving skills.
  6. Proficiency with POS systems, cash handling, and basic computer skills (email, scheduling tools).
  7. Knowledge of safety, sanitation, and health regulations; ability to conduct safety briefings and maintain clean and safe work areas.
  8. Flexibility to work evenings, weekends, and holidays as required.
  9. Positive attitude, composure under pressure, and a guest-first mindset.

How to Apply
Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the Job Title as the subject of the email.

Tagged as: Administrative