Overview
Koins Microfinance Bank Limited is a fully licensed technology and impact-driven microfinance bank that focuses on driving financial inclusion – Loans / Savings / Investments.
Job Position: Front Desk Officer
Job Location: Victoria Island, Lagos
Job Description
- Deliver prompt and professional solutions for customer inquires via phone, email and one-one communication etc.
- Must effectively manage different communication channels: resolve customer complaints via all available phone, email.
- Direct or route customer calls to appropriate personnel for assistance.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Track and follow-up customer requests in a timely manner.
- Maintains security by following procedures; monitoring visitors’ logbook and tag
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Work with Human Capital from time to time to assist in Human Capital Operations
- Perform other tasks as assigned by your supervisor/Manager
Job Requirements
- Minimum of a B.Sc / HND in any discipline
- 2-3 years relevant experience in front desk/receptionist position is required preferably in the financial services industry
- Preferred candidates must be customer-centric, smart and vibrant.
- Candidate must possess excellent communication skill
- Certification in customer relationship management, Human Resources or any other related courses is an added advantage.
Required Skills & Competencies:
- Strong verbal and written communication skills
- Excellent relationship and people management skills
- Self-starter with mature analytical skills and ability to work under pressure.
- Innovative and forward thinking, with a track record of executing new ideas.
Application Deadline
26th July, 2024.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@primera-africa.com using “Front Desk Officer” as the subject of the mail.
