Overview

Visionjob24/7 Nigeria Limited is a consulting firm in existence since 2009 with various clients ranging from FMCG, Manufacturing, Banks, Oil and Gas Sector.

Job Position: Front Office Manager
Location: Lekki Phase 1, Lagos

Job Summary

The Front Office Manager leads and manages all front desk operations to ensure high standards of guest service, operational efficiency, and profitability.

This role ensures a seamless guest arrival, stay, and departure experience, enhances guest satisfaction, drives revenue through upsells, and maintains strong interdepartmental coordination to deliver the Hotel’s luxury brand promise.

Job Responsibilities

  1. Oversee check-ins, check-outs, guest registrations, room assignments, and billing procedures.
  2. Ensure that front desk staff provide prompt, courteous, and personalised service to all guests and handle complaints or service recovery promptly.
  3. Monitor guest feedback (surveys, reviews, direct comments) and implement corrective actions to improve service quality.
  4. Manage concierge services, luggage handling, and guest requests, and ensure front office presence is professional and customer-focused.
  5. Work closely with Sales/Revenue teams to maximise room revenue via upselling, room upgrades, and cross-selling (e.g., spa, F&B).
  6. Analyse occupancy, forecast room availability, and coordinate with reservations to optimise room allocation.
  7. Monitor and control walk-ins, overbookings, and manage rate parity at the front desk level.
  8. Ensure accuracy of guest folios, billing, settlements, and financial procedures.
  9. Reconcile daily front office accounts and prepare daily, weekly, and monthly reports (occupancy, revenue, guest arrival/departures, average rates, etc.).
  10. Manage credit controls, guarantee policies, and deposits.
  11. Enforce hotel policies, standard operating procedures (SOPs), and brand standards at the front office.
  12. Ensure front desk appearance, ambience, and equipment are in working order and consistently reflect the hotel’s quality image.
  13. Conduct regular audits, spot checks, and mystery guest evaluations to maintain service excellence.
  14. Coordinate with housekeeping, maintenance, F&B, security, sales, and other departments to ensure guest requests and needs are met seamlessly.
  15. Liaise with reservations, revenue management, and marketing to adapt front office operations to demand patterns, promotions, or events.

Requirements

  1. Bachelor’s Degree in hospitality or related field preferred.
  2. Master’s or Professional certification in the hospitality Management field is an added advantage.
  3. Minimum of 6 – 12 years experience in a 4 or 5 star hotel front office environment, with at least 5 years in a supervisory or managerial role
  4. Previous experience in housekeeping or hospitality management in a well-structured hotel, three (3), four (4) star or five (5) star Hotels is a must.
  5. Must live within proximity or be ready to relocate to Lekki and Environs.
  6. Must be Confidential.

Skills:

  1. Sound knowledge of Opera Hospitality Software or Hospitality Software Package is a must.
  2. Strong leadership, time management and communication skills.
  3. Attention to detail, quality focus and ability to work under pressure.
  4. Knowledge of housekeeping procedures and standards.
  5. Outstanding Interpersonal skills and organisational skills.
  6. Proficient in MS Office, MS Excel and MS PowerPoint.

What We Offer

  1. Salary: N300,000 – N350,000 Monthly Net, depending on Experience.
  2. Benefit Package: HMO, Pension, Leave Allowance, Free Lunch, Profit Sharing (Upon confirmation).
  3. Opportunity for Growth.
  4. Collaborative Work Environment.

How to Apply
Interested and qualified candidates should send their CVs to: recruitment.season@outlook.com using the Job Title as the subject of the email.

Note: Application timing; Urgently required.

Tagged as: Administrative