Overview

Nail Arcade is a classy Nail salon with a state-of-the-art service hub in Lekki Phase 1-Lagos after 20 years in business in other locations. Lekki is our prime location of choice because we see an amazing opportunity to deliver top-notch niche beauty services to everyone that wants to look beautiful with an experience that indulges your senses

Job Brief

  • We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.
  • Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in-person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.
  • Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Responsibilities

  • Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
  • Book and confirm appointments via phone and email
  • Process transactions (cash and credit cards) and issue receipts
  • Offer beverages and chat with clients who are in the waiting area
  • Welcome walk-ins, answer questions about services and schedule appointments based on availability
  • Inform clients about new services and discounts
  • Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
  • Update client records with contact and billing details, appointments and services offered
  • Manage our call centre
  • Maintain a tidy reception area
  • Order business cards, brochures and stationery as needed

Requirements

  • Bachelor’s Degree with 1-2 years of work experience
  • Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
  • Hands-on experiences with office equipment, like printers and POS systems
  • Familiarity with processing transactions
  • Excellent communication abilities (verbal, phone and email) with a customer service attitude
  • Solid organization and record-keeping skills
  • An ability to remain calm under stressful circumstances

Salary
N40,000 – 50,000 / Month

How to Apply

Interested and qualified candidates should send their Applications to: nailarcadejobs@gmail.com with the subject as “Front Office Personnel”

For More Information Call: 08162270002

Tagged as: Hospitality