Overview
Sombreiro Consulting Limited is a firm with an unparrelled mix of strategics and techique expertise in business development, management consulting and human resources programs structured with industry specifics and functional applications.
Job Position: General Manager
Job Location: Lagos
Job Responsibilities
Focus on Customer Relationships:
- Understanding the needs of the different customer targets and providing differential treatment.
- Creating a relationship based on availability and personalisation between customers and the team to ensure customer satisfaction.
- Ensuring a smooth operation to maintain the customer pledge from the start.
- Creating and coordinating activities and taking part in them.
- Managing the food and beverage product in so far as drafting menus, analysing food cost, implementing recipe cards, setting presentation and delivery styles, etc.
- Encouraging customer feedback, following up and analysing guest comments verbally, written or online.
- Implementing corrective action regarding guest comments (e.g., training).
- Taking special care with groups (meetings) and creating unforgettable moments during their stay.
- Maintaining and enhancing the standards of products and services.
- Respecting standards defined by the owners, for example:
- Personnel training o maintenance of facilities o aesthetic and signage
- Introduction and enhancement of services
- Passing on an understanding of the required standards and the leading edge they give us over competitors.
- Being the driving force behind all action plans (e.g., promotions, etc).
- Creating and maintaining permanent relations with local industry (e.g., other hotels or apartments, opinion makers, tourism organisations).
- Being the main contact for group bookings on site (e.g., events, meetings, etc.).
- Canvassing agencies of local groups.
- Taking responsibility for the generation of sales.
- Providing regular feedback using appropriate tools:
- Pricing o business reporting o degree of customer satisfaction
- Monitoring of competitors
Personnel Coordination and Management:
- Participating in recruitment within a defined framework and follow up of employees.
- Participating in the creation of training plans.
- Contributing to the stimulation of permanent training, for example:
- Cross-functional exposure o exemplarity of management o on-the-job training
- Giving the example of your own exemplary relations with customers.
- Guaranteeing good labour relations (e.g., improving in-house communication, launching special events for personnel, and applying suggestions to improve quality).
- Organising regular meetings to present results, problems to be solved and the application of procedures.
- Contributing to the analysis and following up of personnel performance using measuring tools.
- Contributing to the follow up and support of personnel progress with the owners:
- Annual assessment interviews
- Promotions
- Wage increases
Job Requirements
- A Hospitality Diploma or Degree (alternatively a degree in another field but at least 5 years’ relevant experience, including food & beverage management).
- Must have 5 to 10 years’ experience in hospitality operations.
- Competent desktop software user.
- Previous experience in a multicultural environment is essential
- Sales acumen / persuasive
- Competent team manager and innovator, interested in new technologies
- Well organised and methodical
- Leadership / good at working in a network.
Application Deadline
9th March, 2023.
How to Apply
Interested and qualified candidates should send their Cover Letter and CV to: careers.sombreirocl@gmail.com using the Job Title as the subject of the email.