Overview

Plan International is an independent development and humanitarian non-profit organisation that advances children’s rights and equality for girls. We support children’s rights from birth until they reach adulthood, and enable children to prepare for – and respond to – crises and adversity. We believe in the power and potential of every child, but know this is often suppressed by poverty, violence, exclusion and discrimination.

Job Title: IT Intern

Location: Maiduguri, Borno

Role Purpose

  • The position holder is responsible to provide technical support for users; and to manage and administer local IT infrastructure and corporate systems under the direction of the IT Officer.

Dimension of Role

  • Financial measures or statistics relevant to post such as budget; list of direct and indirect reports
  • IT operational plans
  • Security and access control for data and network devices

Key Roles/Responsibilities

  • Assist in performing hardware and software installation procedures
  • Perform software configuration on stand-alone computers and laptops
  • Provide support in diagnosing hardware and software issues and troubleshooting activities
  • Support with documenting all processes in reference manuals for training and guidance
  • Assist in hardware and software inventory management
  • Handle periodic maintenance of hardware and software
  • Troubleshoot equipment such as printers and scanners and other peripherals
  • Take telephone calls from users and attempt to assist them with their information technology questions and problems
  • Handle IT related documentation and make sure that all IT supplies are available
  • Assist in gathering user requirements and developing appropriate reports for IT professionals
  • Provide users with ongoing assistance in their information technology problems
  • Provide support in setting up end-user training activities
  • Ensure adherence to corporate standards, design and architecture
  • Escalates incidents to ITO support or local external support contacts as appropriate
  • Fulfil other tasks set out by supervisors.

Technical Expertise, Skills and Knowledge
Essential:

  • University Degree or Diploma in Computer Science, Information Technology, or Management Information Systems.
  • Proven ability and experience in setting up LANs and telecommunications networks
  • Proven ability to setup and configure Microsoft Outlook
  • Familiar with Microsoft Server Administration and Windows Operating System
  • Strong verbal and written communication
  • Excellent analytical and problem-solving skills
  • Ability to work well in teams
  • Strong work ethic and attention to detail

Desirable:

  • Embrace Child-centeredness, Child protection, Community participation and partnership
  • Manage customer relationships and service
  • Capability to communicate ideas and technical information to a non-technical audience
  • Promotes high performance by all staff
  • Networking, sharing information and best practices
  • Works collaboratively as a team player, listens actively and values contributions
  • Self-management and personal accountability.

Closing Date
11th December, 2020.

Tagged as: Graduate