Head, Branch Operations at Optimus Bank Ltd

Optimus Bank is a digital-driven financial service platform built with a bold ambition of offering optimum banking experiences to millions of customers globally.

Job Position: Head, Branch Operations
Location: Port Harcourt, Rivers

Job Responsibilities & Duties

1. Ensure effective administration of the cash management and vault access control
2. Liaise with all internal and external auditors to ensure there are no exceptions or penalties/fines.
3. Regular review of reports and internal ledgers.
4. Ensure all possible failure points/lapses in branch operations are identified and resolved.
5. Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
6. Ensure Prompt rendition of all required regulatory and internal reports.
7. Business Office Staff supervision and coordination
8. Availing Branch-wide Transaction Approval
9. Customer Service Bench marking Standards Maintenance
10. Customer Complaints Management
11. Ensure adequate training for all staff
12. Coordination of Bank-wide Cash Management Unit
13. Proofs Preparation and Transactions Reconciliation
14. Regulatory compliance and monitoring
15. Builds Customers Interest in the Bank’s Products and Services
16. Drive digital adoption in line with the Bank’s strategy

Requirements
Education / Qualification:

1. A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience:

1. Minimum of 5 years banking experience in Branch Operations.

How to Apply
Interested and qualified candidates should:
Click here to apply online