Overview

Kimberly Ryan Limited is a Human Resources Development Company whose aim is to lead in attracting, developing and retaining superior human capital to create a dramatic business advantage for our clients.

Job Position: Head of Customer Service

Job Location: Lagos

Job Responsibilities

  1. The Head of Customer service reports to the Supply Chain Manager and will coordinate activities relating to customers’ order processing and respond to customers complaints and questions.
  2. The successful candidate is expected to assist customers with information about the brand products and services, take orders, and process returns.

Job Requirements

  1. Higher National Diploma / Bachelor’s Degree in Business Administration, Marketing or Mass Communication with at least five years’ experience in a similar role.
  2. Proficient in Microsoft Office.
  3. Must be familiar with ERP packages
  4. Excellent communication and presentation skills

Skills:

  1. Strong phone contact handling skills and active listening.
  2. Excellent in interpersonal communication skills, both verbal and written.
  3. Exceptional customer service skills.
  4. Ability to multitask, prioritise, and manage time effectively.

How to Apply
Interested and qualified candidates should send their CV to: resumes@kimberly-ryan.net using the Job Title as the subject of the email.

Tagged as: Customer Service