Overview

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

Job Position: Operations Lead, Customer Success

Job Location: Lagos

Job Description

  • This role will manage operational systems and processes that support an expanding omni-channel support and customer success function across multiple geographical markets.
  • This role will report to the SVP of Customer Success.

Job Responsibilities
You will be Responsible For:

  1. Developing and implementing a strategy, plan, and KPIs for operations and international expansion.
  2. Developing forecasting models that track the actual performance against model predictions.
  3. Managing capacity to ensure optimal staffing levels for each channel and market
  4. Managing external vendors and internal partners that provide systems to support and optimize customer success functions.
  5. Identifying and working cross-functionally to automate processes.
  6. Removing obstacles to delivering consistently high levels of service.
  7. Managing projects to launch services in new emerging markets.
  8. Managing RFP’s to select new vendors required for new emerging markets

Job Requirements

  • 5 years of experience with operational management of call centers, ideally within the Healthcare industry.
  • Experience configuring and managing call center management systems.
  • Experience with interaction forecasting, capacity, and workforce management.
  • Strong analytical and data management and reporting skills.
  • Experience with operations across multiple geographical markets.

Benefits

  1. Attractive Salary & benefits.
  2. Work alongside & learn from best-in-class talent
  3. Join a market leader within the Insurance space
  4. Unlimited leave days
  5. Free office lunch
  6. Fantastic work culture
  7. Work and learn from some of the best in the industry
  8. Great work-life balance

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Administrative

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