Overview

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Job Position: Manager – Payments, Strategy and Innovation

Job Location: Lekki, Lagos

Job Responsibilities

  1. Evaluate the efficiency and effectiveness of Payments strategies and propose and offer suggestions for improvements
  2. Work closely with SM to develop and deploy Payments product roadmap in the OpCo, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
  3. Conduct extensive market and region research and create realistic user stories for solution optimization
  4. Customize group provided product design in line with OpCo specific local nuances and take sign-off from higher management
  5. Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend products pricing in line with country level nuances
  6. Monitor revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan
  7. Collaborate with the CVM team  to develop & analyze loyalty/reward programs
  8. Research and analyze customer behavior in specific geography to design loyalty rewards, in line with the overarching guidelines set by Group
  9. Benchmark best practices in the market, prepare business case and present to senior management
  10. Manage promotional calendar with third party services to drive sales growth back into the business
  11. Use relevant metrics and measures to monitor existing loyalty & reward programs
  12. Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
  13. Manage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the products
  14. Strengthen customer feedback loops, and scale product knowledge within the OpCo
  15. Manage Quality of Service of the Product to ensure seamless customer experience
  16. Track product performance at a business segment level, in collaboration with the business segment team and highlight any critical gaps/issues impacting product performance to the group product development team
  17. Monitor & Analyze traffic loads and in county system & platform capacity
  18. Capture Voice of Customer through CSAT surveys, product reviews, complaints etc.
  19. Report on a daily basis to the SM Payments & Business relating to progress made within the function and in accordance with the measurement metrics set by the organization
  20. Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to SM Payments & Business.

Job Requirements

  1. First Degree in Computer Science, Engineering, Commerce or a related field
  2. Possession of post graduate degree (MBA/ Masters in relevant fields) will be advantageous
  3. Fluent in English

Experience:
6 – 13 years’ experience which includes:

  1. Experience in Fintech, banking or financial services
  2. Successful track record as a senior professional in delivering exceptional Fintech products & services or within the Fintech Payment ecosystem
  3. Experience working in a global/multinational enterprise with a good understanding of emerging markets

Application Deadline
13th September, 2022 at 11:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Administrative

Apply for job