I.T Help Desk & Desktop Support at Mactay Consulting

Mactay Consulting – Our client in the Financial Sector is recruiting a qualified candidates to fill the position below:

Job Position: I.T Help Desk & Desktop Support

Job Location: Marina, Iganmu – Lagos, Ibadan – Oyo & Warri – Delta

Job Description

• Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems.

Job Responsibilities

1. Perform daily service desk operations such aslogging and capturing of user’s requests and providing first level incident and problem solving support
2. Escalate issues for resolution at appropriate levels
3. Monitor and track incidents reported to the service desk to the point of resolution
4. Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second-level support team
5. Ensure IT service desk policies and procedures are enforced and adhered to
6. Assist with management of the Incident / problem database
7. Continuously monitor and report service levels to ensure responsiveness of IT to business

Job Requirements:

• B.Sc / HND in Computer Science or any related IT Degree (Second Class Lower & Upper Credit Minimum)
• 27 years and below
• I.T Certification is an added advantage
• 1 – 5 years of work experience in a similar role.
• Must have completed NYSC.

Salary

• N85,000 net

Benefits:

• Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance.

Application Deadline
30th April, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online