Information and Digital Technology Analyst at Shell Petroleum

Shell Petroleum Development Company (SPDC) is the pioneer and leader of the petroleum industry in Nigeria. We invest heavily in our employees, which is reflected in our industry-leading development program and our commitment to see our employees’ ideas travel and come to fruition.

• Job Position: Information and Digital Technology Analyst (JG6 / JG5 / JG4)
• Reference: ID R7429
• Job Location: Port Harcourt, Rivers
• Experience level: Early Careers

Job Purpose

• Provide world-class Information and Digital Technology (IDT) capabilities and operational services to Shell Companies in Nigeria leveraging top quartile technical tools, platforms, and skills.
• The role will be part of the Information and Digital team aimed at ensuring that business users across Shell maximize the return on investment in data, information, applications, and infrastructure. Ultimately business users would leverage access to Information and Digital solutions to make quality and timely decisions so that Shell can provide more and cleaner energy, profitably and ethically.
• The role provides an opportunity for a passionate, self-driven IDT professional to bring together experiences and knowledge across different IDT disciplines and businesses to shape the solutions delivered to the end-users.
• The role will be required to operate in one or more of the broad IDT capability areas, namely: Business Analysis, Application Delivery,  Application support and Workflow analysis, digitalization or Software Engineering, Application Development and Testing, Information Management, End-user computing, Project Management, Library and Archiving amongst others. This role will provide in-team subject matter expertise, peer guidance, and support to their immediate teams and the wider Information and Digital function.
• The job location for this role applies to Port Harcourt and Lagos.

Job Responsibilities

• Candidates can expect to function in one of the following IT delivery areas with the opportunity to rotate into other areas over the course of their career

Business Analysis and Application Delivery:

• Responsible for identifying and framing the business needs of their clients and stakeholders and helping to determine solutions to meet business needs or resolve business problems.
• The role may be part of an IT project development environment or an individual contributor at the business interface.
• Understands the industry and business positioning among competitors, proficient in operational activities and business strategy, identifying and engaging (main) stakeholders.
• Leverage experience working with the business, to identify business improvement opportunities; looking externally to access industry best practices via the International Institute of Business Analysis.
• Will be required to continuously scan the Shell global IT environment and external environment to understand solutions that may be deployed to address business pain points.

Application Support and Workflow Analysis:

• Assist business users to maximize usage of applications by identifying optimal pathways to achieving intended business results. Gain in-depth knowledge of the applications and the business process(es) it is supporting.
• Proactively and continuously monitor and measure application performance to ensure the reliable and secure delivery of application and infrastructure services.
• Must ensure that change and/or enhancement requests to application landscapes/infrastructure components are deployed into the Production environment seamlessly and within the change control framework.
• Lead/Contribute to Application enhancement projects.
• In accordance with the Application/Infrastructure Services Problem and Incident Management processes, ensure incidents are appropriately escalated and resolved while at times also providing deep technical expertise to troubleshoot issues.

Digitalization or Software Engineering:

• Responsible for the delivery of software, which may include new development, configuration, and installation of third-party packages, and software integration efforts.
• Perform full lifecycle software development: analyzing, planning, developing, implementing, testing, and maintaining.
• Provide timely solutions to issues and evaluate the technical aspects of every decision.
• Peer review codes and assess code quality.
• Create and develop web user interfaces. Develop server-side code for high-volume web-based applications.
• Implement analytics. Testing and monitoring routines.

Information Management & Advisory:

• Responsible for the definition of Information Management (IM) needs of the business stakeholders and the determination of IM solutions to meet those needs or resolve business problems.
• Provides consultation to the business to support the deployment and embedding of IM standards, roles, responsibilities, competencies, initiatives, and services within the business.
• Ensures IM compliance requirements are monitored and reported accurately.
• Sets up priorities for IM services and assesses their performance. ​
• Provide business users with tools needs to gain insights from structured and unstructured data, information, and knowledge.

Project Management for Application Delivery or Infrastructure:

• Plan, control and execute a project or set of related projects (infrastructure, application development, procured systems) to meet identified business needs and deliver business value within agreed parameters of cost, timescales, and quality.
• Document all agreed on requirements and manage them effectively; ensure that all project risks are identified and managed throughout the project lifecycle.
• Mobilize and lead a team (composed of staff and suppliers) across organizational boundaries
• Rigorously manage scope, budget, resources, timeline through a structured change management process to ensure commitments are achieved
• Apply company project management and IT control/assurance methodologies, standards, processes, and Governance structures.

IT Service Desk & Request Management:

• Provide services to meet the financial and operating performance targets of IT organization within the Nigeria End-user Computing Operations. Collaborate effectively with various teams in Shell Nigeria and 3rd party vendors to ensure End-2-End delivery of services.
• Plan, budget and procure computers and accessories for the enterprise. Maintain inventory of computers, printers, and IT accessories.
• Lead and motivate all IT end-user computing support team.
• Manage end-users, support engineers, suppliers; hardware repairs, warranties, and replacement of faulty systems.
• Analyze incidents, identify trends and perform root cause analysis of desktop computers and accessories;
• Plan and deploy resources to avoid computer down and optimize user productivity.
• Understand relevant computer architectures, technology standards, and solution interdependencies.

IT Service Management:

• Responsible for identifying and framing the business needs of their clients and stakeholders and helping to determine solutions to meet business needs or resolve business problems.
• Will be required to continuously scan the Shell global IT environment and external environment to understand solutions that may be deployed to address business pain points
• Develop and manage Service level agreement for IT services
• Develop and manage billing process between Shell Nigeria and service partners (internal and external), ensure transparency and auditability of the process.
• Setup contracts and manage relationships between Shell Nigeria and GSM providers.
• The cost estimate, report, tracking, and control of mobility operations: GSM, Desk phone, and Satellite telecommunication.

Library and Archive Operations:

• Run maintain and ensure the efficient running of corporate libraries
• Plan procurement of relevant magazines, documents, and books both digital and physical.
• Preserve in good condition and ensure efficient retrieval of company records and documents
• Organize library catalog and maintain for easy usage
• Digitize, categorize and store physical records.
• Responsible for the definition of Information Management (IM) needs of the business stakeholders and the determination of IM solutions to meet those needs or resolve business problems.
• Ensures IM compliance requirements are monitored and reported accurately.

Challenges

• Successful candidates may need to climb a steep learning curve and will need to be able to work independently with minimal supervision within a very short period. Virtual working with key stakeholders and partners will be an integral part of the ways of working requiring high levels of personal authenticity, discipline, and relationship skills.

Will need to demonstrate the following:

• A deep understanding of the impact of external trends and competition and its impact on the Oil & Gas Business
• Ability to boldly challenge the Business/Function to think through strategic issues and value opportunities
• Ability to identify, articulate, initiate, and deliver high-impact value propositions, overcoming political and organizational barriers
• Initiate or participate in cross-business/Function and/or external collaborative efforts that significantly benefit the bottom line.

Job Requirements
Qualification:

• Bachelor’s degree in any Applied Science – IT, Engineering, Library science, Computer Science or related field.

Essential:

• 3-12 years of corporate IT experience in any of the following areas: Consultancy, Business Analysis, Data/Information Management, Project Management (Infrastructure or Application), Application Support Services, digitalization or Software Engineering, Data and Analytics, End-user computing and Library and Archiving.

Possess the following (Soft) skills:

• Excellent communications skills (written and verbal)
• Critical/Analytical thinking with innovative problem-solving skills
• Collaboration / Team working skills
• High ethical standards with integrity;
• Ability to manage confidentiality/sensitive information.

Desirable:
Significant experience in one or more of the following will be an added advantage:

• Agile principles and project methodologies
• Business Change Management,
• Information Risk Management
• IT Service Management
• Market-standard services
• Human-centred Design
• Integration Solutions
• Programme and Project Management
• Management Information reporting
• Business Partnering and Stakeholder management
• An innovative approach to Problem-solving
• Contract Management
• Negotiation skills
• Understanding of contemporary IT platforms – Cloud, Mobile, Digital
• Cloud deployments: IaaS, PaaS, SaaS
• Commercial Acumen
• Passion for value creation and preservation.
• Continuous Improvement and Learner Mindset.

Familiarity with the following tools will also be added advantage:

• Proficiency in programming languages like Java, Python, C#, C++, Microsoft.NET, HTML, and SQL (popular Relational Database Management Systems e.g. Oracle, MSQL). These skills are required for the Software Engineering role.
• Native cloud application development – Azure, AWS, and DevOps techniques.
• Languages/Products / Platforms – R, Alteryx: HTML5, React, Angular, Salesforce, PowerApps
• Robotic Process Automation tools and techniques
• SharePoint application delivery and support.

Any of these training/certifications will be an advantage:

• Microsoft certified system engineer
• Agile Certified Practitioner
• ITIL Foundation/ Practitioner/Intermediate
• CCBA (Certification of Capability in Business Analysis) or CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis) certification.
• (Sigma) Lean Practitioner with experience.
• Project Management Professional (PMP).

Employee Value Proposition:

• The commitment of Leadership, colleagues to the Health and Safety of all Staff.
• Career Growth opportunities and Personal Development
• Balanced focus on business delivery and personal life.
• Ethical organization
• Committed to cleaner energy and societal License of Operate, sustainable community development.

How to Apply

Interested and qualified candidates should:
Click here to apply online

Note

• Interested applicants should not apply for more than one of the eight advertised information technology roles in Nigeria. Submitting more than one application will lead to automatic disqualification of all the applicant’s applications.
• Kindly note that all fields are mandatory in the online application forms.