Overview

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Job Position: Coordinator – Availability and Capacity Management, Information Technology

Job Location: Ikoyi, Lagos

Job Description

  1. Produce Enterprise Capacity Plan for the Information Technology (IT) division
  2. Analyze and produce short, medium and long term capacity plan for application and services before deployment and production
  3. Monitor, trend, analyze and recommend necessary requirement to optimize systems performance
  4. Store capacity management data and ensure optimization of system resources
  5. Produce capacity plan that covers current utilization and forecasted requirement as well as support cost for new application and service
  6. Cataloging capacity requirements for various business services
  7. Ensure high availability and effective redundancy to support core and mission critical application and service
  8. Ensure that the resilience designed and implemented on systems is enough to meet the required OLAs/SLAs
  9. Produce annual availability plan for the information systems division with quarterly reviews
  10. Monitor, Calculate and report system and service availability in respect to the OLAs/SLAs
  11. Develop requirements for new or enhanced Event Management Systems for automatic monitoring of IT Components
  12. Trend and report system event and escalate exceptions
  13. Define the monitoring baselines for all monitored system requirements
  14. Provide advice and guidance to all other areas of the business and IT on all availability, capacity and performance related issues
  15. Ensure that service performance achievements meet or exceed all of the SLA targets, by managing the performance and capacity of both services and resources
  16. Develop contingency plans around availability management to ensure that service delivery is not impacted in the event of an impact on one or more component of the service
  17. Conduct Business and technical studies on modelling capacity usage and forecasting capacity growth for systems and business metrics
  18. Participate in the assessment of resource requirements for EMS and assist in preparing the budget for IS Infrastructure operations and services.
  19. Estimate new applications resource requirement to ensure required Service Level Agreement (SLA) are met and exceeded
  20. Work with IT process teams to discuss or explain process dysfunction, causes and possible solutions and establish the approach to delivering related improvement initiative.
  21. Review business requirements and ensure that system supporting the business services performs optimally
  22. Build the annual infrastructure growth plan in line with business projections

Job Requirements

  1. First Degree in any related discipline
  2. ITIL Foundation certificate at the minimum
  3. Operating System Certification preferably Oracle or Windows
  4. Fluent in English

Experience:

  • 3 – 7 years’ experience which includes:
    • Experience working in a medium-sized organization
    • Knowledge of BMC ESM tools
    • Knowledge of any other ESM or capacity and performance management tool knowledge will be an added advantage
    • IT availability management
    • Performance testing and capacity planning work experience in a technical discipline
    • Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred)
    • Broad understanding of platforms (ESM), associated products and common IT management process.

Application Deadline
18th September, 2023 (10:59PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Information Technology

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