Overview

Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard–earned reputation for excellent business practices and product quality, with its operational headquarters in the bustling metropolis of Lagos, Nigeria, in West Africa.

Job Position: Information Technology Officer
Location: Ibese, Ogun

Job Summary

Provide hands-on technical support on all IT-related issues to end users at DCT, Ibese.

Job Responsibilities

  1. Serve as the primary contact for all IT-related issues to end users in DCT, Ibese.
  2. Provide first-level support on all IT-related issues and escalate more technical problems to appropriate second-level/expert support teams within the Group IT function.
  3. Follow up with second-level/expert support teams to ensure prompt resolution of escalated faults/requests and handle communication between the end user and expert support teams.
  4. Communicate the resolution of faults to the end user/request initiator.
  5. Provide input to relevant IT teams on possible enhancements to existing systems, based on user feedback.
  6. Ensure consistent operation and uptime of client networks, including routers, servers, switches, firewalls, VPNs, and other network components.
  7. Install, configure, and maintain computer hardware, software, and network systems.
  8. Diagnose, troubleshoot, and resolve technical issues, including deployment and debugging of new hardware and software.
  9. Document all relevant activities, including maintenance, troubleshooting, client interactions, and IT assets.
  10. Manage user accounts, passwords, and permissions.
  11. Implement and enforce IT policies, procedures, and standards to ensure compliance and security.

Requirements
Education: 

  1. Bachelor’s Degree or its equivalent in Computer Science, Information Technology, Computer Engineering, or a related discipline.

Work Experience:

  1. 3 to 5 years of relevant work experience.

Skills:

  1. Analytical skills for identifying and addressing IT-related problems and challenges.
  2. Ability to install, configure, and maintain IT hardware (computers, servers, routers, etc.) and software (operating systems, applications, etc.).
  3. Knowledge of networking protocols, troubleshooting, and network security.
  4. Provide clear and understandable technical support to non-technical users.

Benefits

  1. Private Health Insurance
  2. Paid Time Off
  3. Training & Development.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Information Technology

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