Overview

MAX Drive is on a mission to fix Africa’s notorious last-mile delivery and online-retail problems by using mobile and web platforms to connect consumers, retail businesses and independent drivers in real-time. We are eliminating all logistics and technology barriers that have historically prevented retail businesses in Africa from realizing their full potential.

Job Position: IT Analyst

Job Location: Abeokuta, Ogun

Job Description

  1. Taking ownership of customer issues reported and seeing problems through to resolution
  2. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  3. Research and identify solutions to software and hardware issues.
  4. Diagnose and troubleshoot technical issues, including account setup and network configuration.
  5. Ask customers targeted questions to quickly understand the root of the problem.
  6. Track computer system issues through to resolution, within agreed time limits.
  7. Talk customers through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
  8. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  9. Provide prompt and accurate feedback to customers.
  10. Ensure all issues are properly logged.
  11. Prioritize and manage several open issues at one time.
  12. Follow up with customers to ensure their IT systems are fully functional after troubleshooting.
  13. Prepare accurate and timely reports.
  14. Document technical knowledge in the form of notes and manuals.
  15. Available for a specified internship period.

Job Requirements

  1. BSc Degree in Information Technology, Computer Science or relevant work experience 3-5 Years.
  2. Extensive knowledge of desktop technologies: Windows, MS Office, email, virus/malware, phone configuration.
  3. Knowledge of Cloud & virtualization technologies: VMware, HyperV, AWS, Azure, Google Workspace.
  4. Experience providing desktop technical support to end users in a business environment.
  5. Experience solving complex IT issues within time constraints.
  6. Experience troubleshooting networking and firewall-related issues.
  7. Solid PC hardware, software and Windows operating system knowledge- Excellent listening and communication skills.
  8. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, IT Networks Analyst.
  9. Familiarity with remote desktop applications, help desk software and IT Automation.
  10. Familiarity with Information Security Controls and compliance,
  11. Ability to provide step-by-step technical help, both written and verbal.
  12. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Information Technology

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